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Before you go

Practical guidance on using health services, written from published guidance and cited.

Accessing Your Health Records: Sorting the Evidence From the Noise

It is a legal right rather than a favor, and it lets you check for mistakes and share records with new doctors.

The Evidence on Leaving Hospital, Without the Hype

Most things that go wrong afterward involve medicines and follow-up, and both are settled in the hour before you leave.

Having a Blood Test: Sorting the Evidence From the Noise

Most of the preparation that matters depends on which test it is, so the instructions you are given override any general advice.

The Evidence on Getting a Referral and Prior Authorization, Without the Hype

Skipping a required step can leave you with the full bill, and knowing your rights is the difference between waiting and chasing.

The Evidence on Using a Nurse Line or Urgent Care, Without the Hype

They are often the fastest way to find out whether something needs the ER, a doctor's visit, a pharmacy or nothing at all.

Getting Help From a Pharmacy: What the Evidence Actually Says

Pharmacists are among the most accessible health professionals, and many people never ask them anything beyond picking up a prescription.
All guides on using health services